Track your order
See where your order is in a few seconds. Sign in with the email you used at checkout, or use the tracking number from your shipping email.
Free delivery on every order in Cyprus, usually in 1 to 2 working days
Email updates with your tracking number as soon as your order ships
No password sign in with a code sent to your email
Sign in with the email address you used at checkout to see all your orders, their status and the courier's tracking link. There is no password to remember: we email you a 6-digit code.
Three ways to track
- Sign in with your email. Use the button above. You will see every order placed with that email address, including orders placed as a guest.
- Use the link in your shipping email. When your order leaves us, we email you a link to your order and the courier's tracking number.
- Track on the courier's website. Copy the tracking number from the shipping email and enter it on the courier's tracking page below.
Courier tracking pages
- ACS CourierDeliveries within Cyprus. ACS tracking numbers have 10 digits.Track your parcel
- Cyprus PostInternational parcels. Tracking numbers look like LA123456789CY.Track your parcel
- FedExInternational express deliveries.Track your parcel
Some orders in Cyprus are delivered by our own team and are not tracked online. Call or email us and we will tell you when to expect yours.
What your order status means
- Order confirmedWe have received your order and email you the order number. We pack and dispatch it within 1 to 3 working days.
- On its wayYour order has left us. You get a shipping email with the tracking number.
- DeliveredYour order has arrived. Something wrong with it? Contact us and we will sort it out.
Something not right?
My order hasn't arrived
Orders within Cyprus usually arrive within 1 to 2 working days after dispatch. If yours is taking longer, contact us with your order number and we will check with the courier.
Where is my order number?
It is in your order confirmation email and starts with DZ, for example DZ1160.
Can I change the delivery address?
Yes, as long as your order has not been dispatched. Call or email us as soon as possible and quote your order number.
I missed the delivery
Contact the courier with your tracking number to arrange a new delivery, or get in touch with us and we will arrange it for you.
My parcel arrived damaged or incomplete
Contact us and we will arrange a repair, a replacement or a refund. See our Shipping policy and Returns page.
Can't find your order?
Send us your order number and we will tell you where it is.